At Party Theme Toppers, we want you to be completely satisfied with your purchase. Our Returns Policy is designed to provide you with a hassle-free experience in the event that you need to return or exchange an item.

Return Period

You may return most unused and unopened items within 30 days of the purchase date for a full refund. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] to request a return authorization. Please include your order number and the reason for your return.
2. Package Your Items: Carefully package the items you wish to return. All returned items must be in their original condition and packaging to be eligible for a refund.
3. Return Shipping: You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return is received safely.
4. Refund Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a few business days.

Exchanges

If you need to exchange an item for a different size or style, please contact us at [email protected]. We will guide you through the exchange process and ensure you receive the correct product.

Non-Returnable Items

Certain items are non-returnable, including personalized or custom-made products, as well as items marked as final sale. Please review the product descriptions carefully before making your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will work with you to resolve the issue and ensure you receive a replacement or refund.

Changes to Returns Policy

Party Theme Toppers reserves the right to update this Returns Policy at any time. We encourage you to review this policy periodically for any changes.

Thank you for shopping with Party Theme Toppers! We appreciate your business and look forward to helping you create memorable celebrations.